Do you accept aggressive dogs?
We reserve the right to refuse service to pets that pose a risk to our staff or other animals. If […]
FAQs
What if my pet has fleas?
We are a flea-free salon. If your pet is found to have fleas, they will be treated immediately with a
Do you separate big and small dogs?
Yes, safety is our priority. We separate dogs based on their size and temperament to ensure everyone has a fun
What are your drop-off and pick-up times?
Our Day Care is open from 8am to 6pm. Please ensure you pick up your dog by closing time. A
Do I need to book an assessment day for Day Care?
Yes. Before joining our pack, all dogs must undergo a temperament assessment. This ensures that your dog is comfortable in
Do you groom cats?
Yes, we do! Our team is experienced in handling cats gently and safely. Please contact us specifically to discuss your
What happens if my dog is matted?
We abide by the “Humanity Over Vanity” policy. If your dog is severely matted, brushing it out can be extremely
Can I stay and watch while you groom my pet?
To ensure the safety of your pet and our groomers, we do not allow owners to stay during the grooming
How long does a grooming session take?
It depends on the size of your pet, the condition of their coat, and the service requested. Generally, a full
What payment methods do you accept?
We accept Cash, Eftpos, and major Credit Cards. Payment is required upon pick-up of your pet.